Inclusive services and holiday info from A to Z

Arrive and
lean back …

… we take care of the rest. So you can enjoy your timeout to the fullest. Whether you’ve forgotten something or are planning a special excursion – our rental has it all. 

And not only the sparkling kid’s eyes and the family friendly environment is included, but much more.

Inclusive services
Wellness bag and bathrobe - general vacation information - Hotel Fameli

In general

  • Spa bag with bathrobes for adults and children
  • Terrycloth slippers for adults only
  • Laundry service (extra charge)
  • Shuttle service from Valdaora train station
  • HolidayPass Valdaora – free use of public transport in South Tyrol, as well as participation in the activity programme of the Valdaora Tourist Association
  • Regional daily newspapers at the bar
  • Wi-Fi in the entire hotel
  • Parking spaces on the hotel grounds and in the underground car park
  • 2 e-charging stations in the underground car park (extra charge)
Kids area with supervision & toys - Hotel Fameli

Especially for kids:
services and rental

  • Supervised indoor and outdoor Kids Area from 2 years: Mon-Fri 9 a.m.-10 p.m. and Sat-Sun 5 p.m.-10 p.m.
  • Cot
  • Fall protection for beds
  • Baby bath, potty
  • Changing mat
  • Baby monitor (limited amount)
  • Kettle, bottle warmer
  • Highchairs and bibs in the restaurant
  • Baby backpack with sun protection (limited amount)
  • Buggies with rain cover, foot muff (limited amount)
  • Sledge, slide board (limited amount)
  • Swimming wings, goggles and diving games
  • Bicycles in all sizes with helmet & on request with child seat (limited amount)
Gourmet experience - waiter serves various dishes on plates - Hotel Fameli

Culinary highlights

  • ¾-board for everyone aged 14 and over, with breakfast buffet, afternoon snack and dinner with 4-course menu (excluding drinks at afternoon snack and dinner)
  • Full board with all-inclusive for kids under 14, with breakfast buffet, kid’s lunch plate, afternoon snack and dinner with kid’s 3-course menu; juices and water in the Kids Area all day (4-course adult menu 10.00 € surcharge)
  • Happy to cater for allergies and intolerances (please contact reception when booking)
  • Lunch à la carte in the restaurant (extra charge)
  • Birthday surprise
  • Weekly live music
Hotel with sky pool and view of Valdaora - Hotel Fameli

SPA and wellness

  • New, heated family outdoor sky pool
  • 2 indoor pools with 32 °C, 15 m length
  • 1 family sauna
  • 1 steam bath, 1 Finnish sauna and 1 bio sauna
  • Sunny relaxation room
  • Adventure shower
  • Treatments and massages with high-quality products from Pharmos Natur (extra charge)
Outdoor activities with the family in summer - hiking - Hotel Fameli


  • Guided family hikes
  • Various bikes (mountain, city, children’s bikes), helmets, child seats (limited number)
  • E-bikes (at extra charge, limited number)
  • Lockable bike room
  • Tours and hiking suggestions including hiking and cycling maps
  • Nordic walking sticks and hiking poles (limited number)
  • Backpacks (limited number)
  • Umbrellas (limited number)
Ski lessons for children - equipment rental - Hotel Fameli


  • In-house ski pass service: purchase your ski pass directly at the hotel
  • Partner ski school CIMA
  • Ski cellar with ski boot dryer
  • Daily, in-house shuttle service in the morning to the ski lifts
  • Ski bus every 20 minutes and only 20 m away from the hotel
  • Guided family hikes
  • Snowshoes with poles (extra charge)
Price information
  • All prices are per adult and per day.
  • Overnight stay with breakfast: deduction of 5.00 € per person and per night.
  • Plus 3.50 € tourist tax* per person (from 14 years) and day, which is paid on site
    *legally prescribed tourism tax (“Gemeindeaufenthaltsabgabe”, LG No. 9 of 16.05.2012).
  • Reduced children’s prices valid from 2 full-paying adults* per suite
    * or 4 full-paying adults in the Suite Fameli Loft and the Dolce Vita Apartment
Children’s prices
  • Off-season:
    0 – 1 years 39.00 €
    2 – 10 years 55.00 €
    11 – 16 years 64.00 €
    from 17 years 84.00 €
  • High season:
    0 – 1 years 49.00 €
    2 – 10 years 75.00 €
    11 – 16 years 89.00 €
    from 17 years 109.00 €
Booking information
  • The reservation is only valid with written confirmation from the hotel
  • Deposit to confirm the reservation: 30% of the total amount via bank transfer or online payment with credit card

The following methods are accepted for payment of the hotel bill: Cash (amounts up to 4,999.00 €), EC cards, Visa, Mastercard, Maestro. Bank transfers at least 5 days before departure.

Our bank coordinates:
Fameli Srl
Raiffeisenkasse Olang
IBAN: IT 92 L 08035 59040 000305011434
SWIFT/BIC-Code: RZSB IT 21 505

Travel cancellation insurance & cancellation policy
Cancellation policy

There is no right of withdrawal in terms of the Consumer Protection Code* – nevertheless, we grant the following cancellation conditions.
Cancellations are only valid if made in writing to

  • Up to 31 days before arrival: the deposit will be credited for the next stay
  • 30-15 days before arrival: the deposit will be retained
  • 14-0 days before arrival: 100% of all booked days will be charged
  • In case of late arrival, early departure or no show, 100% of all booked days will be charged (minus the deposit)
  • Services not used, especially meals, will not be refunded
  • 24-0 hours before spa treatment: 100% of the service will be charged

*Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)

Fameli travel cancellation insurance

3.00 € per person and booked day of holiday.

  • Fameli travel cancellation insurance is taken out upon payment of the deposit
  • Cancellation of the booking free of charge up to 24 hours before arrival (2 p.m.), the deposit will be credited for the next stay
  • Valid in case of illness, accident with hospitalization, significant material damage (due to fire or theft) to the property (house, flat) of the persons travelling with you (only with a certificate from the attending doctor or the law enforcement officer)
  • In the event of non-compliance with the deadline, the cancellation conditions above apply
Holiday information

Check-in & check-out
  • Check-in from 2 p.m. on the day of arrival
  • Early Check-in before 2 p.m. (including breakfast, kids’ lunch, spa, Kids Area):
    25.00 € / adult + 18.00 € / child (up to 13 years)
  • Early Check-in before 2 p.m. (including kids’ lunch, spa, Kids Area):
    10.00 € / adult + 10.00 € / child (up to 13 years)
  • If you arrive later than 8 p.m., please let us know by phone
  • Check-out until 11 a.m. on the day of departure
  • Late check-out until 6 p.m. (including kids’ lunch, snack, spa, Kids Area):
    15.00 € / adult + 15.00 € / child (up to 13 years)
  • Depending on availability: late check-out with use of the suite until 6 p.m. (including kids’ lunch, snack, spa, Kids Area): 110.00 € / suite
  • Dogs are welcome, but not all breeds (please enquire directly with us)
  • 20.00 € – 25.00 € per dog (depending on kilogram) without food
  • Dogs are not allowed in the dining room, pool and spa area, Kids Area and garden
  • The dog owner is liable for any damage to the furniture
  • We reserve the right to charge 55.00 € for a possible final cleaning
Kids Club
  • Opening hours
    • The Kids Area is supervised from Monday to Friday from 9 a.m. to 10 p.m. and from Saturday to Sunday
    • From 5 p.m. to 10 p.m. Outside opening hours, children can also play in the Kids Area without a supervisor
    • The Kids Area is not supervised when activities are taking place outside
  • Registration
    • The Kids Area is supervised for children from 2 years of age
  • Meals
    • Daily choice of dinner and lunch with parents or in the Kids Area with a supervisor. In summer, meals are eaten outside in the garden
    • Mealtimes with parents: 12 a.m.-2 p.m. and 7 p.m.-8.30 p.m.
    • Kids Area mealtimes: 12.30 p.m. and 6.45 p.m. (During these times the Kids Area is closed for children who do not eat)
    • Registration takes place at the breakfast table
  • Do not forget: Additional information
    • Please bring the following for your kids: A bottle, a change of clothes, a jacket and shoes for outside
    • Unfortunately, kids with a cough, cold or fever are not allowed in the Kids Area. We ask for your understanding
    • Should our experienced supervisors consider it appropriate to contact the parents (e.g., if the child feels unwell for a longer period of time), we ask the parents to accept this decision and to pick up the kid as soon as possible