Inclusive services and holiday info from A to Z

Arrive and
lean back …

… we take care of the rest. So you can enjoy your timeout to the fullest. Whether you’ve forgotten something or are planning a special excursion – our rental has it all. 

And not only the sparkling kid’s eyes and the family friendly environment is included, but much more.

Inclusive services
Wellness bag and bathrobe

In general

  • Spa bag with bathrobes for adults and children
  • Terrycloth slippers for adults only
  • Laundry service (extra charge)
  • Shuttle service from Valdaora train station
  • HolidayPass Valdaora – free use of public transport in South Tyrol, as well as participation in the activity programme of the Valdaora Tourist Association
  • Regional daily newspapers at the bar
  • Wi-Fi in the entire hotel
  • Parking spaces on the hotel grounds and in the underground car park
  • 2 e-charging stations in the underground car park (extra charge)
Kids Area with supervision

Especially for kids:
services and rental

  • Supervised indoor and outdoor Kids Area from 2 years: Mon-Fri 9 a.m.-10 p.m. and Sat-Sun 5 p.m.-10 p.m.
  • Babysitter (on request and for extra charge): 1 kid: 15.00 €/h, 2 kids: 25.00 €/h, 3 kids 35.00 €/h
  • Cot
  • Fall protection for beds
  • Baby bath, potty
  • Changing mat
  • Baby monitor (limited amount)
  • Kettle, bottle warmer
  • Highchairs and bibs in the restaurant
  • Baby backpack with sun protection (limited amount)
  • Buggies with rain cover, foot muff (limited amount)
  • Sledge, slide board (limited amount)
  • Swimming wings, goggles and diving games
  • Bicycles in all sizes with helmet & on request with child seat (limited amount)
Gourmet experience

Culinary highlights

  • ¾-board for everyone aged 14 and over, with breakfast buffet, afternoon snack and dinner with 4-course menu (excluding drinks at afternoon snack and dinner)
  • Full board with all-inclusive for kids under 14, with breakfast buffet, kid’s lunch plate, afternoon snack and dinner with kid’s 3-course menu; juices and water in the Kids Area all day (4-course adult menu 10.00 € surcharge)
  • Happy to cater for allergies and intolerances (please contact reception when booking)
  • Lunch à la carte in the restaurant (extra charge)
  • Birthday surprise
  • Weekly live music
Sky Pool inclusive

SPA and wellness

  • New, heated family outdoor sky pool
  • 2 indoor pools with 32 °C, 15 m length
  • 1 family sauna
  • 1 steam bath, 1 Finnish sauna and 1 bio sauna
  • Sunny relaxation room
  • Adventure shower
  • Treatments and massages with high-quality products from Pharmos Natur (extra charge)
Outdoor activities


  • Guided family hikes
  • Various bikes (mountain, city, children’s bikes), helmets, child seats (limited number)
  • E-bikes (at extra charge, limited number)
  • Lockable bike room
  • Tours and hiking suggestions including hiking and cycling maps
  • Nordic walking sticks and hiking poles (limited number)
  • Backpacks (limited number)
  • Umbrellas (limited number)
Ski course for children - equipment rental


  • In-house ski pass service: purchase your ski pass directly at the hotel
  • Partner ski school CIMA
  • Ski cellar with ski boot dryer
  • Daily, in-house shuttle service in the morning to the ski lifts
  • Ski bus every 20 minutes and only 20 m away from the hotel
  • Guided family hikes
  • Snowshoes with poles (extra charge)
Price information
  • All prices are per adult and per day.
  • Overnight stay with breakfast: deduction of 5.00 € per person and per night.
  • Plus 2.50 € tourist tax* per person (from 14 years) and day, which is paid on site
    *legally prescribed tourism tax (“Gemeindeaufenthaltsabgabe”, LG No. 9 of 16.05.2012).
  • Reduced children’s prices valid from 2 full-paying adults* per suite
    * or 4 full-paying adults in the Suite Fameli Loft and the Dolce Vita Apartment
Children’s prices
  • Off-season:
    0 – 1,99 years 39.00 €
    2 – 10,99 years 55.00 €
    11 – 16,99 years 64.00 €
    from 17 years 84.00 €
  • High season:
    (01.07.23 – 04.09.23 | 07.12.22 – 11.12.22 | 26.12.22 – 08.01.23 | 11.02.23 – 05.03.23 | 01.07.23 – 04.09.23)
    0 – 1,99 years 49.00 €
    2 – 10,99 years 75.00 €
    11 – 16,99 years 89.00 €
    from 17 years 109.00 €
Booking information
  • The reservation is only valid with written confirmation from the hotel
  • Deposit to confirm the reservation: 30% of the total amount via bank transfer or online payment with credit card

The following methods are accepted for payment of the hotel bill: Cash (amounts up to 4,999.00 €), EC cards, Visa, Mastercard, Maestro. Bank transfers at least 5 days before departure.

Our bank coordinates:
Fameli Srl
Raiffeisenkasse Olang
IBAN: IT 92 L 08035 59040 000305011434
SWIFT/BIC-Code: RZSB IT 21 505

Travel cancellation insurance & cancellation policy
Cancellation policy

There is no right of withdrawal in terms of the Consumer Protection Code* – nevertheless, we grant the following cancellation conditions.
Cancellations are only valid if made in writing to

  • Up to 31 days before arrival: the deposit will be credited for the next stay
  • 30-15 days before arrival: the deposit will be retained
  • 14-0 days before arrival: 100% of all booked days will be charged
  • In case of late arrival, early departure or no show, 100% of all booked days will be charged (minus the deposit)
  • Services not used, especially meals, will not be refunded
  • 24-0 hours before spa treatment: 100% of the service will be charged

*Notification according to Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005)

Special cancellation policy in Corona times

Bookings can be cancelled free of charge up to 48 hours before arrival due to Corona (entry ban, lockdown, Corona infection).
The deposit will be credited for the next stay. If the deadline is not met, the cancellation conditions above apply.

Fameli travel cancellation insurance

3.00 € per person and booked day of holiday.

  • Fameli travel cancellation insurance is taken out upon payment of the deposit
  • Cancellation of the booking free of charge up to 24 hours before arrival (2 p.m.), the deposit will be credited for the next stay
  • Valid in case of illness, accident with hospitalization, significant material damage (due to fire or theft) to the property (house, flat) of the persons travelling with you (only with a certificate from the attending doctor or the law enforcement officer)
  • In the event of non-compliance with the deadline, the cancellation conditions above apply
Holiday information

Check-in & check-out
  • Check-in from 2 p.m. on the day of arrival
  • Early Check-in before 2 p.m. (including breakfast, kids’ lunch, spa, Kids Area):
    25.00 € / adult + 18.00 € / child (up to 13,99 years)
  • Early Check-in before 2 p.m. (including kids’ lunch, spa, Kids Area):
    10.00 € / adult + 10.00 € / child (up to 13,99 years)
  • If you arrive later than 8 p.m., please let us know by phone
  • Check-out until 11 a.m. on the day of departure
  • Late check-out until 6 p.m. (including kids’ lunch, snack, spa, Kids Area):
    15.00 € / adult + 15.00 € / child (up to 13,99 years)
  • Depending on availability: late check-out with use of the suite until 6 p.m. (including kids’ lunch, snack, spa, Kids Area): 110.00 € / suite
  • Dogs are welcome, but not all breeds (please enquire directly with us)
  • 20.00 € – 25.00 € per dog (depending on kilogram) without food
  • Dogs are not allowed in the dining room, pool and spa area, Kids Area and garden
  • The dog owner is liable for any damage to the furniture
  • We reserve the right to charge 55.00 € for a possible final cleaning
Kids Club
  • Opening hours
    • The Kids Area is supervised from Monday to Friday from 9 a.m. to 10 p.m. and from Saturday to Sunday
    • From 5 p.m. to 10 p.m. Outside opening hours, children can also play in the Kids Area without a supervisor
    • The Kids Area is not supervised when activities are taking place outside
  • Registration
    • The Kids Area is supervised for children from 2 years of age
    • For children under 2 years, we are happy to provide a babysitter on request and depending on availability (1 kid: 15.00 €/h, 2 kids: 25.00 €/h, 3 kids: 35.00 €/h)
  • Meals
    • Daily choice of dinner and lunch with parents or in the Kids Area with a supervisor. In summer, meals are eaten outside in the garden
    • Mealtimes with parents: 12 a.m.-1 p.m. and 7 p.m.-8.30 p.m.
    • Kids Area mealtimes: 12.30 p.m. and 6.45 p.m. (During these times the Kids Area is closed for children who do not eat)
    • Registration takes place at the breakfast table
  • Do not forget: Additional information
    • Please bring the following for your kids: A bottle, a change of clothes, a jacket and shoes for outside
    • Unfortunately, kids with a cough, cold or fever are not allowed in the Kids Area. We ask for your understanding
    • Should our experienced supervisors consider it appropriate to contact the parents (e.g., if the child feels unwell for a longer period of time), we ask the parents to accept this decision and to pick up the kid as soon as possible