General Information

Arrival and departure

Your Famelí suites will be available for you to occupy starting at 2:00 p.m. of the day of your arrival. On the day of your departure, we request that you vacate your suites by 11:00 a.m. at the latest. In the event that you expect to check in later than 7:00 p.m., please notify us.

Binding reservations

Your reservations are considered binding when you pay to us an advance payment of EURO 400.oo by bank transfer to our account or if you transmit to us your credit card number together with its expiration date (the advance payment will then be charged to your credit card).

Famelí

Raiffeisenkasse Olang / Valdaora

IBAN: IT 92 L 08035 59040 000305011434

SWIFT/BIC Code: RZSB IT 21 505

The advance payment will be kept as a cancellation fee unless you obtain Famelí Travel Cancellation Insurance (see below).

Tourist tax

The stated prices are apart from the tourist tax* of € 1.80 per person (14 years of age or older) and per day. This tax must be paid onsite.

*This is a legally required tourist tax (“Community Residence Fee” as per Legislative Decree No. 9 of May 16, 2012)

Modes of payment

You are free to pay your hotel tab in cash (cash payments accepted up to € 2,999.^oo), by EC Card, Bancomat card, Visa, or Mastercard.

Travel Cancellation Insurance

Are you unfortunately unable to take your vacation with us?

Our Famelí Travel Cancellation Insurance allows you to cancel your travel plans without paying penalties. For just € 3.^oo per person and per booked day, you can cover all cancellation charges resulting from sickness, accident with hospital stay, major property damage (due to fire or theft) to the house or apartment of your children, siblings, parents, and grandparents.

In all cases, it is required to provide a medical certificate signed by the attending physician or the police authorities.

Our Famelí Travel Cancellation Insurance covers all the cancellation costs arising prior to your arrival, but not those penalties resulting from late arrival or premature departure.

Cancellation costs

In the event of a cancellation of your reserved arrangements and if you have not obtained Famelí Travel Cancellation Insurance, you will be invoiced as follows:

• When cancelling 10 days or more prior to your planned arrival: The advance payment will be retained as a penalty.
• When cancelling 9 days or less prior to your planned arrival: 100%

In the event of a late arrival and/or premature departure, you will be charged 100% of all reserved days.

You will not be reimbursed for the cost of any such services you do not claim (meals, etc.).

Pets

Your four-legged friends are welcome at our family hotel at the Kronplatz / Plan de Corones! We charge EURO 25.^oo per animal per day (without food).

We request that you bring your pets along only after previous agreement. Please understand that your pets are not allowed in the swimming pool, spa, restaurant, and garden. We reserve the right to bill you an additional charge for final cleaning, if necessary. We can also recommend the dog kennel in Olang / Valdaora (1 km away).