Data protection

In the following chapters you will find information about how your personal data are treated. Your data may be collected during your navigation on our website or as a consequence of the services that we provide you. In order to take advantage of all the services offered by our website, it is necessary for us to collect and treat your personal data. The treatment of your personal data may consist in collecting, organising, storing, analysing, interpreting, modifying, selecting, comparing, using, connecting, blocking, communicating, cancelling and destructing data. The treatment of your personal data follows the principles of lawfulness and correctness, in compliance with the current law and EU Regulation 2016/679 of the European Parliament and Council. With this privacy notice, we like to inform you about the data we collect, why the collection is necessary, and also of your rights in connection with the treatment of your data.

Owner of the Treatment
The Owner of the Treatment of your personal data on this website site is Famelí S.r.l. with legal offices at Via S. Egidio 13, 39030 Valdaora, Italy, VAT ID IT02898790213.
For more information, please contact us using the following addresses:
Tel. +39 0474 496058
E-Mail: info@fameli.it
Internet: www.fameli.it

Purposes of the treatment
We treats your data for the following purposes:

  1. to fulfil legal obligations
  2. to fulfil contractual obligations
  3. to make available the requested information and deliver the agreed services
  4. to monitor system efficiency
  5. to carry marketing activities, such as forwarding commercial information and advertising material, market research activities
  6. to safeguard obligations (e.g.: payments)
  7. to ascertain the level of satisfaction for the quality of the products and services offered

Type of treatment
Your personal data are treated manually, but also electronically, mainly through the use of automated processes, depending on the objectives. In this case, we specifically use databases and computerised platforms that may be managed by both us and third parties. Each type of treatment guarantees the respect and the confidentiality of the data treated. We store such data and general information in the database and in the servers as logfiles. In order to provide you with a unique navigation experience, we need to collect some technical data that are necessary for the correct operation of the website:

  • Browser type and browser version
  • Operating system
  • The „referrer“ website
  • The on our website linked webpages
  • Date and time of access
  • IP address
  • Other similar data and information

The legal basis for this type of treatment is article 6 of the GDPR. By accessing the website, computerised systems and management software automatically and indirectly collect and/or manage this number of data and information.
At first, the collection of these data in anonymous format is static. However, later on the data are treated to ensure a high level of protection and safety for any data that we collect.

Period of data conservation

In compliance with current laws, the owner of the treatment has defined different periods of data conservation depending on their usage:
1.) As far as handling and answering your questions about products and activities, your personal data will be stored for a period of time strictly necessary for processing your request.
2.) As far as managing activities connected with the navigation through our website, your personal data will be stored for a period of time strictly necessary to satisfy your requests.
3.) As far as internal management and operational activities (for example time of conservation of invoices, administration, and tax information), your personal data will be treated for a period of time in line with the legal requirements for the specific purpose.
4.) As far as the handling of disputes and litigations, your personal data will be stored for the whole time strictly necessary for pursuing such matters, and in any case not beyond the applicable prescription limits.

Collaboration with third parties
When we work with our suppliers and use third-party services, we make sure that they are contractually obliged to apply the same privacy/safety standards that we apply, and that such standards are also followed. Such third parties, who act as owners of the treatment of the personal data, guarantee that the data received are not stored and used for purposes other than the contractually agreed. Within the framework of these technical agreements, the mail addresses made available to them are encrypted using technologies such as “hashing”, so that any other parties are unable to obtain the original addresses.
It may happen that we need to transfer your data to third parties in Non-European Countries (EEC). The EEC (European Economic Area) consists of the countries of the European Union, plus Switzerland, Iceland, Lichtenstein and Norway. These countries guarantee the same safety standards for the treatment of personal data. This transfer of the data may be necessary if the servers (meaning the physical locations where the data are stored) or if the premises of our suppliers are in countries outside the EEC area. Should we be forced to transfer your data to a country outside the European Economic Area (EEC), it is our responsibility to ensure that they are treated with appropriate safety standards.

Disclosure of your data
In principle, the personal data are not forwarded. Only in some specific cases, personal data may be disclosed to the following suppliers:

  • Subcontractors for technical checks and analysis, payments, identification and addressing services, suppliers of analysis services or credit insurance companies
  • Public administration or authorities, should this be required by law
  • Credit institutions with whom we undertake commercial relations for the handling of credits / debits, financial reasons
  • Any physical or legal persons, public and/or private (legal, administrative and fiscal consultants, courts of laws, chambers of commerce, etc.), if the data transfer is necessary or relevant for providing our service activities.

SSL certificate
We treat personal data collected on the website using computerised processes. Personal data are protected by Secure Socket Layer (SSL) encryption. This technology protects the user from the risk of unintentional disclosure of personal data when using an unprotected connection.
The user is notified when accessing a protected connection by a padlock icon. By clicking the padlock icon, the user can then make sure that the SSL certificate is valid and up to date.

Contact form
Should you decide to contact us using the contact form on our website, you will be asked to enter some personal data. This enables us to process your query. This is also the reason why the corresponding fields of the contact form are marked with an asterisk, or in any another way, as mandatory fields. The entering of personal or sensitive data other than those marked as mandatory will be at your discretion. Failure to enter, even in part, the mandatory information marked with an asterisk or similar character may result in the impossibility for us to answer your requests or deliver the requested services. The forwarding of requests using the contact form constitutes your implicit acceptance of the treatment of your personal data. The data that you transmit are treated and stored for a period of time strictly necessary for the processing of your request.

We also use referrer measurement to record data such as advertising medium/partner or marketing campaign the website visitors used to access the contact form. This enables us to evaluate the success and performance of certain advertising measures accordingly and, if necessary, optimize them.

The forwarding of a newsletter containing commercial information complies with your previous consent or with the existing legal requirements. Our newsletter contains information of our company activities, our services, offers and news (for example, new communication platforms, suggestions, travel recommendations and offers, offers that are complementary to your travels, vouchers, competitions, and indications on how to participate to the blog). These communications may also be sent by our commercial partners. The frequency of our newsletter depends on the topics. In any case, before sending our newsletters, we make sure that we have received your preliminary consent through a system called Double Opt-in, in accordance with the provisions of art. 6, paragraph 1, letter b) of the GDPR. The recipient’s details may be transmitted to our technical partners for the newsletter sending. This collaboration is regulated by a personal data treatment sub-owner contract, as required by the GDPR. In compliance with current regulations, it is our duty to monitor and store the received consent for the newsletter. For this purpose, we store your subscription and confirmation of willingness to accept the newsletter. The personal data that you forward to us on such occasion are only used for the personalisation and heading of the newsletter. The subscription can be cancelled at any time in the newsletter itself. The period of conservation of the data is equal to the period of use of the service and the subscription itself.

Use of cookies
In order to constantly improve the navigation of our website, our company uses cookies. Cookies are text files containing data, which during the navigation to a website are stored in the visitor’s computer through the browser. The storage of these data is necessary for the access recognition. You can delete any cookies stored in your computer at any time through the settings of your browser, or even set the browser so that cookies are no longer stored in the future. Should you decide on the latter, we cannot ensure that you will be able to use our website normally, and some services and functionalities may no longer be available. More information on cookies and their usage is available in the dedicated section.

Profiling is any type of automated personal data processing activity that consists in using the information to assess, analyse and predict certain aspects of a natural person. For this type of marketing activities we signed agreements with third parties.

User rights
The affected person’s rights may be exercised by the same, and/or by a named person, by sending a written request with acknowledgement of receipt or e-mail to the owner of the treatment. The affected person has the right to obtain a copy of the data in our possession, which will be made available in accordance with the terms of current regulations.
In specific cases, we do reserve the right to store some information for legal purposes (for example in case of suspected fraud, or breach of the general terms and conditions). Should you believe that your rights have been violated, you can contact the relevant data protection authorities or take legal action.
Below we are summarizing the rights of an affected person:

  1. Right to receive confirmation of the data treatment
    Each affected person has the right to ask the owner of the personal data treatment if the data are being treated. Anyone wishing to exercise this right may contact us at any time.
  2. Right of information
    Each affected person has the right to obtain at any time and free of charge information regarding the treatment of their own personal data. The notification must contain the following information:

    • the purposes of the treatment
    • the types of personal data being treated
    • the recipients and/or the categories of recipients to which the treated personal data may have received, with particular reference and attention to any recipients outside the EEC, or international organizations. Moreover, as far as transfer of the data to countries outside the EEC area, the user also has the right to receive additional information regarding the safety guarantees in place during the treatment
    • the period of conservation contemplated for the treatment and the storage of the personal data
    • the possibility to issue a complaint with the data protection authorities
    • in those cases when the personal data were not collected or treated by the company, the possibility of obtaining appropriate information on their source and origin
    • the possibility of automated decisions, even when contemplated by art. 22, par. 1 and 4 of the GDPR on the profiling of personal data, and in this case obtain appropriate and supported information regarding the logics followed for such decisions and the possible consequences that this solution may bring for the the affected person.
  3. Right of correction of personal data
    The affected person has the right to request the immediate correction of any errors in their own personal data.
  4. Right of cancellation
    The affected person has the right to ask the owner of treatment to immediately delete their own personal data, if at least one of the following conditions is met and that the processing of the personal data is not required:

    • The affected person have been collected and processed in a different way and are no longer necessary.
    • The data subject withdraws the authorisation to the treatment, granted in accordance with art. 6, paragraph 1, letter a) of the GDPR, or art. 9, paragraph 2, letter a) of the GDPR, but also if the treatment is in violation of other data protection regulations.
    • The affected person dissagrees the treatment according to art. 21, paragraph 1, of the GDPR, and demonstrates that there are no legitimate reasons for their processing.
    • The personal data are not being treated in a compliant way.
    • The cancellation of the personal data is required to fulfil a legal obligation contemplated by national or EU laws, to which the owner of treatment must abide.
    • The personal data have been treated following the requests of services by a minor, in compliance with the provisions of art. 8, paragraph 1 of the GDPR.
  5. Right of limitation of the treatment
    The affected person has the right to ask the owner of treatment to limit the processing if one of the following conditions persists:

    • The correctness of the personal data is disputed by the affected person. The limitation shall apply for a period of time that will give the responsible person the possibility to verify the correctness of the personal data.
    • The treatment is not in compliance with current laws; the affected person refuses the cancellation of the personal data, asking instead their limitation.
    • The owner of the treatment no longer needs the personal data for the purpose of the treatment, but the data subject requires the same to assert, exercise or defend their rights for legal action.
    • The affected person has disagreed to current treatment according to art. 21, paragraph 1 of the GDPR and it has not yet been clarified if the legitimate reasons of the owner of the treatment have priority on those of the affected person.
  6. Right of data transmission
    The affected person has the right to receive, in a structured format, or in any case in a format readable by a data processing machine, the personal data originally delivered to the owner of treatment. The affected person has the right to transfer these data to another owner of treatment.
    Moreover, based on the provisions of art. 20, paragraph 1 of the GDPR, the affected person has the right to request that data will be directly transferred from the original owner to the new owner if a technical solution for both parties is available.
  7. Right of disagreement
    The affected person has the right to object at any time to the treatment of their own personal data due to reasons resulting from their specific situation. This also applies to profiling.
    In case of objection to the treatment of personal data, we will interrupt the treatment, unless we can provide valid reasons to continue and such reasons do not affect the interests, the rights and the freedom of the affected person in a negative way and unless the treatment is necessary for affirmation, exercising and defence of legal affairs.
  8. Automated decisions, including profiling
    The affected person has the right to disagree on automated data treatment, including profiling, that has legal consequences and a significant impact, unless the decision is taken to fulfil or abide to the terms of a contract between the affected person and the owner of the treatment.
    If the terms of a contract between the affected person and the owner of treatment include processing a certain request, with the explicit consent of the same, we will implement reasonable measures to safeguard the rights and freedom of the affected person.
  9. Right to withdraw the consent to the data treatment
    The affected person has the right to withdraw at any time the consent to the treatment of their own personal data previously granted to the owner of the treatment.

Place of the data treatment
The treatment of the personal data that you have transmitted is mainly happening within our working structures, in the departments where the individual responsible for such treatment is located. The agreed contractual activities will only take place in an EU or EEC country.
Any transfers, in part or in full, of the contracted services to a different country shall be subjected to the approval of the customer, and can only take place if the data guarantee and safety conditions do agree with art. 44 and subsequent of the GDPR.

For further information, please contact us at the addresses indicated in the “Copyright” section.

FAMELÍ Holiday Packages

Family’s Top Deal

10.06.2022 – 25.06.2022

valid from 5 days

Adventure in the Dolomites with the whole family at a great price!

first child 30% discount on the kids price
second child 20% discount on the kids price
third child 10% discount on the kids price

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Kids culture week

25.06.2022 – 09.07.2022

Valid from 4 days

Voyage of discovery in Südtirol… Learning new stuff and feeling the world. This must be the most beautiful experience for the kids!

• Guided family hike
• Baking South Tyrolean bread (every Friday)
• Discount ticket on the farm Reierhof in Val Casies
• Archery (every Monday only 5 € per person)
• Craftwork with natural materials
• Discount ticket on the cable car Plan de Corones and different museums

4 days 2 adults from 952.00 € incl. 3/4 board
1 child from 220.00 € incl. full board

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Baby week

10.09.2022 – 17.09.2022

Valid from 3 days

The first steps, the first words, the first holiday. Enjoy this unique time together with your little sunshine!

• one child till 1,99 years is for free
• Free rental: baby bed, buggy, bottle warmer, babyphone,...
• guided baby walk
• numerous baby buggy paths from the hotel
• Parents and Kids playground
• Baby food prepared at the moment
• on request and against payment we organize a babysitter

3 days 2 adults + 1 child till 1,99 years from 684.00 € incl. 3/4 board

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5 = 4 Deal

17.09.2022 – 01.10.2022

Valid from 5 days

Special prices for a well-deserved autumn holiday with the whole family!

  • Enjoy 5 days, pay only 4
  • You get one day for free

5 days 2 adults from 912.00 € incl. 3/4 board
1 child from 220.00 € incl. full board

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Family Top Deal

01.10.2022 – 15.10.2022

valid from 5 days

Adventure in the Dolomites with the whole family at a great price!

first child 30% discount on the kids price
second child 20% discount on the kids price
third child 10% discount on the kids price

Read more

Dolomiti Super Premiere 4=3

07.12.2022 – 18.12.2022

Fresh powder snow – ski fun with big discounts

4=3 Special Deal

With a stay of at least 4 days, one day of ski holiday is free!

The offer is valid for both hotel stay and either your Kronplatz-Plan de Corones ski pass or Dolomiti Superski.

But that's still not all: at participating ski rentals services, you will receive a price reduction of 20% on the rental of ski equipment and a 15% discount at participating skiing schools (minimum three days group ski course or minimum three hours individual ski lessons).

From 4 days = 3 days 2 adults from 840,00 € incl. 3/4 board
1 child from 225,00 € incl. full board

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Merry Christmas

17.12.2022 – 26.12.2022

The pleasant smell of gingerbread, cinnamon and clove… relaxing days at the Famelí with your whole Famelí.

20th Dec. Christmas handicrafts
21st Dec. Tinkering for Christmas cards and sending them to grandma and grandpa
22nd Dec. We bake Christmas cookies together
23th Dec. We decorate the Famelí-Christmas tree
24th Dec. Together we go to the holy Mass in Mitterolang at 3p.m.; Christmas gourmet menu; Christmas celebration with little presents and cookies together with Family Gasser. Afterwards holy Mass in Oberolang at 10p.m.
25th Dec. Christmas Aperitif and gourmet menu

Decorated Christmas tree in your suite (on request – 65,00 €)

From 4 days 2 adults from 1,208.00 € incl. 3/4 board
1 child from 300.00 € incl. full board

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The last days of the year in the mountains

26.12.2022 – 08.01.2023

The last days of the year… Celebrate with us in the mountains the end of a very emotional year!

31st Dec. New Year’s Eve Gala Dinner, afterwards fireworks at the 4. floor at the terrace; live music with DJ until the morning
01st Jan. New Year brunch with salmon and prosecco until 11 a.m.

From 7 days 2 adults from 3,934.00 € incl. 3/4 board
1 child from 525.00 € incl. full board

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Snowy weeks on the slopes

08.01.2023 – 22.01.2023

05.03.2023 – 26.03.2023

valid from 5 days

White weeks with loads of snow at the Plan de Corones means adventure, spending time with your family and big fun!

first child 30% discount on the kids price
second child 20% discount on the kids price
third child 10% discount on the kids price

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Colourful moments

11.02.2023 - 26.02.2023

Spend the most colourful days of the year with us. Carnival party on the 16.02 and 20.02!

  • ¾ board for adults
  • Full board with all-inclusive service for the kids at the Kids Area
  • Costume party on the 16.02 and on the 20.02

From 7 days 2 adults from 2,996.00 € incl. 3/4 board
1 child from 525.00 € incl. full board

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Lovely days in two

08.01.2023 – 22.01.2023

11.03.2023 – 02.04.2023

Valid from 3 days

What is more pleasant than spending time together in the Dolomites?

  • ¾ board for adults
  • Guided snow shoe hike
  • Guided hike at the lake Braies
  • 20,00 € SPA voucher per suite*

*for a 50 min. SPA treatment

From 3 days, 2 people from 744.00 €

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Dolomiti Super Sun 7=6

18.03.2023 - 16.04.2023

7 = 6 Special Deal

Longer skiing days with lots of sun... on the southern side of the Alps that has been blessed by the weather gods: custom-made offers for you!

  • ¾ board for adults
  • Full board with all-inclusive service for the kids at the Kids Area
  • 7-day stay for the price of a 6-day stay
  • 6-day ski pass for the price of 5 days (not included)
  • 20% price discount on the rental of ski equipment
  • 15% price discount on group ski classes

7 days 2 adults from 1,524.00 € incl. 3/4 board
1 child from 330.00 € incl. full board

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Spring flowers and chocolate bunnies

01.04.2023 - 16.04.2023

The easter bunny is waiting for you, kids!

  • ¾ board for adults
  • Full board with all-inclusive service for the kids at the Kids Area
  • Easter surprise in your suite
  • Dyeing Easter eggs on Maundy Thursday
  • Easter Sunday brunch and Easter egg hunt
  • Easter tombola
  • 20,00 € SPA voucher per suite*

*for a 50 min. SPA treatment

From 5 days 2 adults from 1,300.00 € incl. 3/4 board
1 child from 275.00 € incl. full board

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2 indoor swimming pools and the new Family Outdoor Sky Pool
Indoor & outdoor play areas, with child care and a weekly programme of activities
Excellent cuisine, including dishes for those with food allergies or intolerances
Cookery workshop for our kids
Strategic location near the Plan de Corones/Kronplatz & lots of leisure activities right by the hotel