Holiday Information & Booking Conditions

Good to know

Informations

Arrival and departure

Your Famelí suites will be available for you to occupy starting at 2:00 p.m. of the day of your arrival.
On the day of your departure, we request that you vacate your suites by 11:00 a.m. at the latest.
In the event that you expect to check in later than 7:00 p.m., please notify us.

Tourist tax

The stated prices are apart from the tourist tax* of € 2.10 per person (14 years of age or older) and per day. This tax must be paid onsite.
*This is a legally required tourist tax (“Community Residence Fee” as per Legislative Decree No. 9 of May 16, 2012)

Modes of payment

  • You are free to pay your hotel tab in cash (cash payments accepted up to € 2,999.oo), by EC Card, Bancomat card, Visa, Mastercard or Maestro.
  • We do not accept American Express and bank transfer (bank transfer only, if it is done at least 5 business days prior to check-out).

Binding reservations

  • Your reservations are considered binding when you pay to us an advance payment of 30% of the total amount by bank transfer to our account or if you transmit to us your credit card number together with its expiration date (the advance payment will then be charged to your credit card).
  • Bank details:
    Famelí
    Raiffeisenkasse Olang / Valdaora
    IBAN: IT 92 L 08035 59040 000305011434
    SWIFT/BIC-Code: RZSB IT 21 505
  • The advance payment will be kept as a cancellation fee unless you obtain Famelí Travel Cancellation Insurance (see below).

Travel Cancellation

Cancellation conditions summer season 11th June 2020 – 02nd November 2020

According to the Italian Consumer Code there is no right of cancellation. However, due to the current situation and so that you can look forward to your holiday in a more relaxed manner, we have prepared the following special cancellation conditions for you:

  1. For bookings at the Famelí from 11.06 to 05.07.2020 and from 30.08 to 02.11.2020: You can rebook or cancel your booked trip in writing up to 48 hours before the planned arrival. The deposit already paid will be credited for the next stay and can be redeemed at any later time.
    In case of cancellation later than 48 hours before departure, late arrival or early departure we charge 80% of the total amount of the booked suite.
  2. For bookings at the Famelí from 05.07 to 30.08.2020: You can rebook or cancel your booked trip in writing up to 10 days before the planned arrival. The deposit already paid will be credited for the next stay and can be redeemed at any later time.
    In case of cancellation later than 10 days before departure, late arrival or early departure we charge 80% of the total amount of the booked suite.


Cancellation conditions winter season 19th December 2020 – 11th April 2021

Famelí Travel Cancellation Insurance

  • For just € 3.00 per person and per booked day, you can cover all cancellation charges resulting from sickness, accident with hospital stay, major property damage (due to fire or theft) to the house or apartment of the fellow travellers.
  • In all cases, it is required to provide a medical certificate signed by the attending physician or the police authorities and it has to be send to info@fameli.it 24h prior to your arrival (before 2p.m. of the day before check-in). If you do not observe the term, the conditions of “Cancellation costs without Famelí Travel Cancellation Insurance” apply.
  • The Famelí travel cancellation insurance is not valid in case of late arrival or premature departure.
  • The deposit will be credited for the next holiday at the Famelí and it will not be sent back.
  • The rest of the total amount must not be paid.
  • If you don’t want to use the service, please send us immediately a written message.

Please let us know, if you want to conclude the Famelí Travel Cancellation Insurance or not. The total amount of the Famelí Travel Cancellation Insurance has to be paid at the same moment as the deposit.

Cancellation costs without Famelí Travel Cancellation Insurance. In the event of a cancellation of your booked arrangements and if you have not obtained Famelí Travel Cancellation Insurance, you will be invoiced as follows:

  • When cancelling 31 days prior to your planned arrival the deposit will be credited for the next holiday
  • When cancelling 30 – 15 days prior to your planned arrival: The deposit will be retained as a penalty
  • When cancelling 14 – 0 days prior to your planned arrival: 100% of the total amount will be charged
  • In the event of a late arrival and/or premature departure, you will be charged 100% of all booked days.
  • You will not be reimbursed for the cost of any such services you do not claim (meals, etc.).

Pets

  • Your four-legged friends are welcome at our family hotel at the Kronplatz / Plan de Corones! We charge 10 – 20 EURO per animal per day (without food).
  • We request that you bring your pets along only after previous agreement.
  • Please understand that your pets are not allowed in the swimming pool, spa, restaurant, and garden. We reserve the right to bill you an additional charge for final cleaning, if necessary.
  • We can also recommend the dog kennel in Olang / Valdaora (1 km away).
FAMELÍ Holiday Packages

Wellness for two

07.03.2020 – 04.04.2020

15.04.2020 – 19.04.2020

4 days at the price of 3 days, 2 person from 720,00 €

  • 4 relaxing days at the Famelí - 1 day free of charge
  • 3/4 board breakfast, afternoon snack and dinner included
  • Free use of pools and saunas

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Famelí Easter package

08.04.2020 - 13.04.2020

5 days, 2 person from 994.00 € + 1 child from 245.00 €

  • ¾ board for adults
  • Full board with all-inclusive service for the kids at the Kids Area
  • Easter surprise in your suite
  • Dyeing Easter eggs on Maundy Thursday
  • Easter Sunday brunch and Easter egg hunt
  • Easter tombola
  • 20,00 € SPA voucher per suite*

*when you book a 50 min. SPA treatment

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DolomitiSuperSun

21.03.2020 - 19.04.2020

7 days, 2 person from 1.092,00 €+ 1 child from 294,00 €

  • ¾ board for adults
  • Full board with all-inclusive service for the kids at the Kids Area
  • 7-day stay for the price of a 6-day stay
  • 6-day ski pass for the price of 5 days (not included)
  • 15% price discount on the rental of ski equipment
  • 15% price discount on group ski classes
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Family’s Top Deal Summer

14.06.2020 – 05.07.2020

valid from 5 days

first child 30% discount on the kids price

second child 20% discount on the kids price

third child 10% discount on the kids price

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Baby special summer

14.06.2020 – 05.07.2020 + 13.09.2020 – 04.10.2020

3 days 2 adults + 1 child till 1,99 years from 492.00 €

• one child till 1,99 years is for free
• parents 3/4 board
• kids full board
Free rental: baby bed, buggy, bottle warmer, babyphone,...

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Holidays with grandma and grandpa summer

14.06.2020 – 12.07.2020

from 3 days

Grandma, grandpa, mom, dad, brother, sister,... all together on holidays.

The grandparents get special conditions:

35% discount on the Suite Famelí Superior and Suite Famelí Natur as single use

15% discount on the Suite Famelí Superior and Suite Famelí Natur as double use

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Kids culture week

05.07.2020 – 08.08.2020

Valid from 2 days

2 days 2 adults from 380.00 € + 1 child from 98.00 €

• Guided family hike
• Baking South Tyrolean bread (every Friday)
• Discount ticket on the farm Reierhof in Val Casies

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Summer, sun, South Tyrol

08.08.2020 – 23.08.2020

7 days 2 adults from 2030.00 € + 1 child from 343.00 €

10 days 2 adults from 2900.00 € + 1 child from 490.00 €

• Ferragosto party

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Midsummer pleasure

23.08.2020 – 13.09.2020

Valid from 2 days

2 days 2 adults from 384.00 € + 1 child from 98.00 €

• Adults ¾ board
• Kids full board
• Free bike rental
• Guided family hikes

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Late summer deluxe with kids from 2 to 6 years

13.09.2020 – 04.10.2020

From 3 days

3 days 2 adults from 540.00 € + 1 child from 147.00 €

• Adults ¾ board
• Kids full board
• Free bike rental
• 1 day free E-Bike rental with child’s seat (max. 25 kg)
• Kids hike

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Autumn holidays in the Dolomites

04.10.2020 – 24.10.2020

5 days 2 adults from 900.00 € + 1 child from 245.00 €

7 days 2 adults from 1218.00 € + 1 child from 343.00 €

• Adults ¾ board
• Kids full board
• Free bike rental
• 4 guided family hikes

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All Saint’s Day at the Famelí

24.10.2020 – 01.11.2020

4 days 2 adults from 895.00 € + 1 child from 196.00 €

• Adults ¾ board
• Kids full board
Reduced SPA package: 1 manicure, 1 personalized massage, 1 facial treatment
• Guided family hike

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Romantic day SPA

1 Day SPA for 2 adults 132,00 €

  • access to the 2 swimming pools and saunas
  • SPA voucher 30,00 € for a massage
  • Afternoon snack with sweets from our pastry
  • Romantic candle light dinner
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THE PLUS POINTS OF FAMELÍ::

2 swimming pool areas, one with sauna and relaxation zone just for adults, the other with sauna for the whole family (swimwear required)
Indoor & outdoor play areas, with child care and a weekly programme of activities
Excellent cuisine, including dishes for those with food allergies or intolerances
Cookery workshop - preparing & baking desserts with our pastry chefs
Strategic location near the Plan de Corones/Kronplatz & lots of leisure activities right by the hotel